PRIVACY AND COOKIES
Last Updated: February 2026
1. Introduction
Cape Finance Corporation (“we”, “us”, “our”) is committed to safeguarding your privacy and ensuring that your personal information is protected when interacting with us online, in person, or through any of our services.
This Privacy Policy explains how we collect, process, use, store, and share your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and any other applicable South African laws.
By visiting our website or using our services, you acknowledge and accept the practices described in this Privacy Policy.
2. Scope of this Policy
This Privacy Policy applies to:
- All users of our website
- Clients and prospective clients
- Suppliers and partners
- Any individual whose personal information we process as part of our financial services
This Policy does not apply to third-party websites linked from our website.
3. What Personal Information We Collect
We may collect the following categories of personal information, depending on the nature of your interaction with us:
3.1 Identification & Contact Information
- Full name and surname
- Identity number, passport number or company registration number
- Contact details (email address, phone number, physical and postal address)
3.2 Financial & Business Information
- Banking information
- Income data, financial statements or supporting documents
- Business registration details, ownership information and trading details
- Credit history or risk assessments (where applicable)
3.3 Online & Technical Data
- IP address
- Browser type and device information
- Website usage data (pages visited, time spent, clicks)
3.4 Other Information
- Any information you provide when submitting forms, inquiries or applications
- Communication records between you and Cape Finance Corporation
We only collect information that is reasonably necessary for the purpose it is required.
4. How We Collect Information
We collect your personal information:
- Directly from you (website forms, applications, phone calls, emails, meetings)
- Automatically through our website (cookies, analytics tools)
- From publicly available sources (CIPC, business directories, etc.)
- From third-party service providers (credit bureaus, financial institutions, compliance partners)
5. Why We Process Your Information
Your personal information may be processed for the following purposes:
- To provide, assess or administer financial services or funding solutions
- To perform credit checks, due diligence and risk assessments
- To respond to inquiries, provide quotations or send requested information
- To verify your identity and comply with legal or regulatory obligations
- To maintain our internal administrative, accounting and reporting systems
- To manage, review and improve our services and customer experience
- For marketing communications (only with your consent)
- For website analytics, security and troubleshooting
We do not use your personal information for any purpose that is unrelated to our business unless we have obtained your consent or are permitted by law.
6. Cookies, Tracking Technologies & Website Analytics
6.1 Cookies
Our website uses cookies and similar technologies to improve functionality, enhance user experience, and analyse website performance.
Cookies may collect:
- Device data
- Browser information
- Frequency of visits
- User behaviour on our website
You may manage or disable cookies through your browser settings, but some features of the website may not function properly without them.
6.2 Analytics Tools
We may use tools such as:
- Google Analytics
- Meta Pixel
- Other tracking scripts for performance monitoring
These tools help us understand how users interact with our site and assist in improving content and marketing effectiveness.
No personally identifiable information is shared with these platforms unless explicitly stated.
7. Marketing Communications
We may use your contact details to send:
- News updates
- Service announcements
- Educational financial content
- Promotional offers
- Event notifications
You will only receive marketing communications if you have:
- Opted in voluntarily, or
- Have an existing client relationship with us where marketing is lawful
You may unsubscribe at any time via the link in our emails or by contacting us directly.
We do not sell or trade your information for marketing purposes.
8. Disclosure of Personal Information
We may share your personal information with:
- Credit bureaus and financial institutions (for assessment purposes)
- Third-party service providers who support our operations (IT, analytics, compliance, payment processors)
- Regulators, auditors or law-enforcement agencies, where legally required
- Professional advisors, such as legal or accounting service providers
- Business partners, only where necessary and subject to confidentiality agreements
All third parties are required to process information in accordance with POPIA and maintain the same level of protection we uphold.
We will never sell or rent your personal information.
9. International Data Transfers
Where third-party service providers are located outside South Africa, your personal information may be transferred internationally.
In such cases, we will ensure that the receiving country or provider has sufficient data-protection safeguards in place.
10. Security of Your Information
We implement reasonable technical and organisational safeguards to protect your information, including:
- Data encryption (where applicable)
- Secure servers and firewalls
- Restricted access controls
- Regular security and vulnerability reviews
- Staff confidentiality agreements
Despite our best efforts, no method of online transmission is completely secure. We cannot guarantee absolute protection.
11. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with legal, tax, and regulatory requirements
- Maintain accurate business records
Once data is no longer required, it will be securely destroyed or anonymised where appropriate.
12. Your Rights Under POPIA
You have the right to:
- Access your personal information held by us
- Request correction or updating of inaccurate information
- Request deletion where legally permissible
- Object to certain types of processing
- Withdraw consent for marketing
- Lodge a complaint with the Information Regulator
To exercise any rights, please contact us using the details below.
13. Children’s Privacy
Our services are not directed at minors, and we do not knowingly collect information from individuals under 18 years of age without consent from a parent or legal guardian.
14. Updates to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised “Last Updated” date.
Continued use of our website or services indicates acceptance of any changes.
15. Information Officer & Contact Details
Cape Finance Corporation — Information Officer
Name: Darren Abrahams
Phone: 021 911 2603
Postal Address: PO Box 3970, Cape Town, 8001, Western Cape
For complaints, you may also contact the Information Regulator (South Africa) at:
complaints.IR@justice.gov.za
16. Acceptance of This Policy
By using our website or services, you confirm that you have read, understood, and agreed to this Privacy Policy.